Frequently Asked Questions
Everything you need to know about your Surehatch USA shopping experience.
How long does shipping take within the USA?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their fashion essentials sooner.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.
How do I know which size to order?
Each product page features a detailed size guide tailored to that specific garment. We recommend measuring yourself and comparing it to our chart for the perfect fit.
Are your materials sustainably sourced?
Yes, Surehatch USA is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and transparent manufacturing processes in all our collections.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.
Do you offer international shipping?
Currently, we focus on serving our customers within the United States, but we are looking to expand to international shipping in the near future.